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Problem with an Order?

If something is wrong with an order that is being fulfilled by beautyWEST.com.com, we certainly want to help you. Please read the information below for more on how to proceed.

Did you receive a damaged or defective item? If the item has a damaged or defective part, contact us within 7 days of receiving the item. Please fill out the RMA request form below.

Did you receive the wrong item or an item you didn't order?
If the item beautyWEST.com.com has sent is the wrong item then contact us within 7 days of receiving the item. Please fill out the RMA request form below.

Not what you were expecting, ordered the wrong item? If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Return shipping costs cannot be refunded. There is a 15% restocking fee for returns of this type. Please fill out the RMA request form below.

Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.

Are you missing an item? Claims for missing items must be received within 7 days from receipt of order. Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

Wrong item? If you have received your order and an item is wrong, please notify us by RMA request immediately. Advise us exactly what the wrong item is by model number, size, and color. Place the wrong item back into the carton so it is the same as when you received it and await our instructions.
For all wrong item reports be sure to include your order number, name, address, and phone number in your email. We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.

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