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Satisfaction Guarantee (Returns/Exchanges)
If you are not satisfied with your purchase, simply return it in the complete and original packaging (together with all accessories and manuals) along with any free gifts associated with the returned merchandise in sellable condition and your original sales receipt within 30 days of the date of purchase. We will gladly replace or repair the item, or refund your money. A 20% restocking charge may be applicable on certain furniture and equipment items. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for merchandise returned. Furniture and special order items that are defective may be exchanged for identical items only with manufacturer's discretion. You are responsible for the cost of shipping returned goods. If it was our error, we will reimburse you the cost of the shipping via Fedex or UPS ground service.
Non-Returnable Policy : All sales on acrylic, gels, nippers, pushers, tattoo, anklets, toe rings, body jewelry and skin care are final. These items are not returnable due to sanitization and hygienic purposes. Books, DVD's, CD's, videos and airbrush equipment are not returnable unless items are unused and packaged in original shrinkwrap.Special orders are not returnable. We cannot accept returns or issue any credit on Electronic items that have been opened and/or partially used.
•  Please allow up to 14 days for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
•  Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.
•  We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.

Contact us byEmailor call 1-800-344-9806 to arrange a return or exchange.  Send your items to:

beautyWEST, Inc.
13891 Nautilus Dr
Garden Grove, CA  92843

Damaged Merchandises
If you received damaged merchandises delivered by UPS or FedEx Ground, call UPS at (800) 742-5877 or FedEx Ground at (800) 786-4621 and request a damaged report. We will replace the merchandise as soon as we receive a verification-damaged report from the carriers.

Are you missing an item?
Claims for missing items must be received within 3 days from receipt of order. Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.

Wrong item

If you have received your order and an item is wrong, please notify us byemailimmediately. Advise us exactly what the wrong item is bymodel number,size, andcolor. Place the wrong item back into the carton so it is the same as when you received it and await our instructions.
For all wrong item reports be sure to include yourorder number,name,address, andphone numberin your email. We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgment within 1 business day, we have not received your email.