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Frequently Asked Questions

Satisfaction Guarantee (Returns/Exchanges) If you are not satisfied with your purchase simply return it in the complete and original packaging (together with all accessories and manuals) along with any free gifts associated with the returned merchandise in sellable condition and your original sales receipt within 30 days of the date of purchase. We will gladly replace or repair the item, or refund your money. Shipping and handling charges are not refundable. Electronics items must be returned within 14 days of purchase. nailsone.com will not accept returns of furniture, book, video and special order items. Special orders, software, video, furniture, whirlpool spa and products designated as “all sales final”, “no returns” or similar language may not be returned. Furniture and special orders items that are defective may be exchanged for identical items only with manufacturer's discretion. Contact us byclickEmailnow!or call 1-800-543-2167 to arrange a return or exchange.

Damaged Merchandises If you received damaged merchandises delivered by UPS or FEDEX Ground, call UPS or FEDEX Ground and request a damaged report. We will replace the merchandise as soon as we receive a verification-damaged report from the carriers.

Product Warranty: Only such warranties as are made by the manufacturer of the goods are available to the Buyer. SELLER MAKES NO WARRANTY OF ANY KIND, WHATEVER, EXPRESS OR IMPLIED; AND THE SELLER HEREBY DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Seller shall not be liable for any consequential damages, loss or expense arising from the use of or the inability to use the goods for any purpose whatsoever.

What forms of payment do you accept? We accept all major credit cards including, Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with nailsone.com. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order. Orders with different billing and shipping address may be delayed by a day because of verification requirements. We encourage our customers to use the same billing address for shipping as it speeds up the shipping process.

Can I place a COD order? No. Due to a NSF fee increased by the bank, we are no longer accepting COD order.

Minimum Order Size of $25.00 The process of merchandise is quite complex and tedious. There are many people involved in making sure your order is customized to your specifications and delivered to you on time, error free. We take great pride in the products and the service we offer but unfortunately we have determined that there is a minimum order size that we can process given the service level we have chosen to provide our customers. Minimum per product order of $25.00. This minimum excludes shipping and handling charges and taxes. We apologize for any inconvenience this may cause, but order process is costly and complex work. We suggest increasing the number of goods ordered for your use at other times.

What is the nailsone.com return policy? If you are not satisfied with your purchase simply return it in the complete and original packaging (together with all accessories and manuals) along with any free gifts associated with the returned merchandise in sellable condition and your original sales receipt within 30 days of the date of purchase. We will gladly replace or repair the item, or refund your money. Shipping and handling charges are not refundable. Electronics items must be returned within 14 days of purchase. buynail.com will not accept returns of furniture, book, video and special order items. Special orders, software, video, furniture, whirlpool spa and products designated as “all sales final”, “no returns” or similar language may not be returned. Furniture and special orders items that are defective may be exchanged for identical items only with manufacturer's discretion. Contact us byclickEmailnow!or call 1-800-344-9806 to arrange a return or exchange.

Open your invoice? Your Invoice will be attached to the message as a PDF file. If your computer already has Acrobat Reader installed, just click on attached invoice file; if not, follow the instructions on the PDF below. STEP 1) Click on this link to download and install Adobe Acrobat ReaderAcrobat Readernow!STEP 2) Click on the attached invoice to open it.

Is it safe to use my credit card online? Our site uses the latest in site security and encryption technology. All credit transactions are handled in the Secure Socket Layer of the browser and are then encrypted and sent to nailsone.com. In addition, nailsone.com guarantees the security of you credit card purchases through its@@Secured Order@@

Do I have to register to shop online? No, however if you register you will be able to take advantage of exclusive benefits like: One-Day Sales Only, Free Products or Services from our partners.

What is the charge for shipping? nailsone.com offers FREE SHIPPING all orders with a purchase of $99.95 or more within 48 U.S. States. Alaska, Hawaii, APO & FPO orders will be shipped via U.S. Mail. You will be charged additional postage. For International orders, you will be charged additional postage based on U.S. Mail rates. nailsone.com currently delivers to the United States and its territories only. See@@Delivery Information@@for all the details.

I am a tax-exempt customer, can I still shop nailsone.com? Yes, we will gladly credit sales tax for your resale items. Just fax us 1-877-336-1920 a copy of your Resale Permit form with an address matching your order's billing or shipping address. nailsone.com charges sales tax for orders shipped to California. We automatically compute and add sales tax to these orders. To see the sales tax on items in your basket, click on Place Order in the upper left of your screen or underneath your basket listings.

I am looking for a particular product, how can I find it? nailsone.com offers two easy and convenient ways to find all the products to meet your business needs. You can locate your product by navigating through our product section or by using our search engine.

How can I use Search button? For the simplest way to search the buynail.com catalog: Type in a Product, Keyword or Manufacturer Name and Click on the SEARCH button to retrieve your search results. Keyword Search: Enter one or more keywords. A keyword can be a product name or manufacturer's name. Example: Entering powder finds all products in the nailsone database that contain the words powder. Entering Orly finds all products in the nailsone.com database that were manufactured by Orly. After you have specified the search criteria inside the query box and clicked the submit button, nailsone.com will return a list of items and categories matching your search criteria.

Does nailsone.com offer any product specials and rebates? Yes, nailsone.com offers a variety of specials and instant rebates. These offers can change daily so be sure to check-out our Special Offers area each time you visit our site for the latest deals to save money.

I am looking for additional product information beyond what you display on your site, how can I get additional product information? The@@Business Center@@is filled with toll-free number and links to our manufacturers' sites that have detailed product information on product we carry. Check here first for the information you need, if you still need additional information, send a detailed question byclickEmailnow!

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